WordPress is a popular platform for creating websites and blogs, but it can also be used to add live chat functionality to your site. Live chat plugins allow you to communicate with your visitors in real-time, answer their questions, provide support, and increase conversions. In this blog post, we will review some of the best WordPress chat plugins available in 2024, both free and paid.
What are the benefits of using a WordPress chat plugin?
Adding a live chat plugin to your WordPress site can have many advantages, such as:
- Improving customer satisfaction and loyalty by providing instant and personalized responses
- Increasing sales and conversions by reducing bounce rates, cart abandonment, and offering proactive chat invitations
- Building trust and credibility by showing your availability and professionalism
- Collecting feedback and insights from your visitors to improve your products and services
- Integrating with other tools and platforms such as email marketing, CRM, social media, etc.
How to choose the best WordPress chat plugin for your site?
There are many factors to consider when choosing a WordPress chat plugin for your site, such as:
- Features: Depending on your needs and goals, you may want a chat plugin that offers more than just basic chat functionality. For example, some plugins may offer chatbots, video calls, co-browsing, analytics, etc.
- Customization: You may want to customize the appearance and behavior of your chat widget to match your site’s design and branding. For example, you may want to change the colors, fonts, icons, languages, etc.
- Pricing: Depending on your budget and the size of your site, you may want to opt for a free or a paid chat plugin. Some plugins may offer free plans with limited features or users, while others may charge per agent or per month.
- Support: You may want to choose a chat plugin that offers reliable and responsive support in case you encounter any issues or have any questions. Some plugins may offer live chat support, email support, phone support, etc.
What are some of the best WordPress chat plugins in 2024?
Here are some of the best WordPress chat plugins that you can use in 2024:
1. LiveAgent
LiveAgent is an omnichannel live chat plugin that also includes a helpdesk and ticketing system. It allows you to manage all your customer interactions from one dashboard, whether they come from chat, email, phone, social media, or other channels. LiveAgent offers a free plan for up to 3 agents and unlimited chats, as well as paid plans starting from $29 per agent per month². Some of its features are:
- Customizable chat widget with pre-chat forms, offline messages, emojis, etc.
- Chatbots and automation rules to handle common queries and tasks
- Video calls and co-browsing to provide more interactive and visual support
- Real-time typing view and visitor monitoring to see what your visitors are typing and doing on your site
- Chat reports and analytics to measure your chat performance and customer satisfaction
2. LiveChat
LiveChat is a live chat plugin that also offers lead capture and selling features. It allows you to engage your visitors with proactive chat invitations based on their behavior and preferences. LiveChat does not have a free plan but offers a 14-day free trial and paid plans starting from $19 per agent per month². Some of its features are:
- Customizable chat widget with eye-catchers, greetings, surveys, etc.
- Chatbots and canned responses to automate and speed up your chat responses
- Product cards and sales tracker to showcase your products and track your sales
- Chat transfers and group chats to collaborate with other agents or departments
- Chat reports and analytics to monitor your chat activity and sales performance
3. Tidio
Tidio is an all-in-one live chat plugin that also includes email marketing and chatbot features. It allows you to communicate with your visitors across multiple channels such as chat, email, Facebook Messenger, WhatsApp, etc. Tidio offers a free plan for up to 3 agents and 100 chats per month, as well as paid plans starting from €18 per month². Some of its features are:
- Customizable chat widget with popups, notifications, languages, etc.
- Chatbots and automation scenarios to handle various scenarios such as welcome messages, lead generation, cart recovery, etc.
- Email marketing campaigns to send newsletters, promotions, follow-ups, etc.
- Visitor list and segmentation to see who is on your site and target them with relevant messages
- Chat reports and analytics to track your chat engagement and conversion rates
4. Tawk.to
Tawk.to is a free live chat plugin that also offers ticketing and knowledge base features. It allows you to chat with your visitors from any device and any location, as well as manage your support tickets and FAQs. Tawk.to is completely free for unlimited agents and chats, but offers paid add-ons such as chat removal branding, video and voice calls, etc². Some of its features are:
- Customizable chat widget with triggers, shortcuts, file sharing, etc.
- Chat transfers and departments to assign chats to the right agents or teams
- Ticketing system and knowledge base to create and manage support tickets and articles
- Ban list and blacklist to block unwanted visitors or spammers
- Chat reports and analytics to measure your chat response time and satisfaction score
5. Smartsupp
Smartsupp is a live chat plugin that also offers video recordings and web analytics features. It allows you to watch how your visitors browse your site and interact with them in real time. Smartsupp offers a free plan for up to 3 agents and 14-day chat history, as well as paid plans starting from €15 per month². Some of its features are:
- Customizable chat widget with offline messages, languages, sounds, etc.
- Video recordings and web analytics to see what your visitors do on your site and how they behave
- Chatbots and automation rules to send automatic messages or actions based on visitor behavior
- Chat transfers and group chats to collaborate with other agents or managers
- Chat reports and analytics to evaluate your chat performance and visitor feedback
6. WP Live Chat
WP Live Chat is a live chat plugin that also offers voice notes and GDPR compliance features. It allows you to chat with your visitors directly from your WordPress dashboard or from a mobile app. WP Live Chat offers a free plan for unlimited agents and chats, as well as paid plans starting from €0.95 per agent per month². Some of its features are:
- Customizable chat widget with animations, themes, emojis, etc.
- Voice notes and file sharing to send audio messages or attachments
- GDPR compliance and encryption to ensure your chat data is secure and compliant
- Chat ratings and feedback to collect customer reviews and suggestions
- Chat reports and analytics to analyze your chat volume and quality
7. Chaport
Chaport is a live chat plugin that also offers auto-invitations and multilingual support features. It allows you to chat with your visitors from any device using a web app or a desktop app. Chaport offers a free plan for up to 5 agents and unlimited chats, as well as paid plans starting from $14 per agent per month². Some of its features are:
- Customizable chat widget with colors, texts, images, etc.
- Auto-invitations and saved replies to initiate chats and respond faster
- Multilingual support to chat with your visitors in their preferred language
- Typing insights and visitor info to see what your visitors are typing and where they are from
- Chat reports and analytics to measure your chat efficiency and productivity
8. Jivochat
Jivochat is a live chat plugin that also offers callback and CRM integration features. It allows you to chat with your visitors from any device using a web app, a desktop app, or a mobile app. Jivochat offers a free plan for up to 5 agents and unlimited chats, as well as paid plans starting from $19 per agent per month². Some of its features are:
- Customizable chat widget with badges, forms, languages, etc.
- Callback feature to call your visitors back within 27 seconds
- CRM integration to sync your chat data with popular CRM platforms such as Salesforce, HubSpot, Zoho, etc.
- Chat transfers and departments to route chats to the right agents or groups
- Chat reports and analytics to track your chat performance and customer satisfaction
9. Zendesk Chat
Zendesk Chat is a live chat plugin that also offers outbound messaging and AI-powered bot features. It allows you to engage your visitors with proactive messages based on their behavior or profile. Zendesk Chat offers a free plan for up to 1 agent and unlimited chats, as well as paid plans starting from €19 per month². Some of its features are:
- Customizable chat widget with themes, logos, languages, etc.
- Outbound messaging feature to send targeted messages to specific segments of visitors
- AI-powered bot feature to automate responses or actions using natural language processing
- Chat transfers and skills-based routing to assign chats based on agent availability or expertise
- Chat reports and analytics to optimize your chat operations and outcomes
10. Formilla Live Chat
Formilla Live Chat is a live chat plugin that also offers real-time visitor monitoring and AI chatting features. It allows you to chat with your visitors using real-time data and artificial intelligence. Formilla Live Chat offers a free plan for up to 1 agent and 30 chats per month, as well as paid plans starting from $29.99 per month. Some of its features are:
- Customizable chat widget with colors, fonts, icons, etc.
- Real-time visitor monitoring feature to see who is on your site and what they are doing
- AI chatting feature to use chatbots or smart responses to handle chats automatically
- Chat broadcasts and announcements to send mass messages to all or selected visitors
- Chat reports and analytics to improve your chat performance and customer experience
Conclusion
These are some of the best WordPress chat plugins that you can use in 2024 to enhance your site’s functionality and customer service. Each plugin has its own strengths and weaknesses, so you should choose the one that suits your needs and budget the best. You can also try out the free plans or trials of these plugins before making a final decision.
We hope this blog post has been helpful and informative for you. If you have any questions or feedback, feel free to leave a comment below or contact us via live chat. We would love to hear from you!
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